Frequently Asked Questions

Yes. Ice application reduces the body’s tissue temperature. When the tissue temperature is kept at around 10 degrees celsius, there is an immediate reduction of oxygen flow, inflammation, muscle spasm and pain. By applying ice within the first 48 hours of injury can help to minimise the swelling and therefore assist with controlling the associated pain.

The main effect of ice is to decrease nerve conduction velocity, thereby reducing pain from surface tissues. This allows your patient to perform their exercises and mobilise the area, which has a secondary effect of reducing swelling.

The RE3 Ice Compression pack will be able to assist with inflammation connected to overuse injuries and chronic pain. Please note never to ice a chronic injury before activity.

Yes , absolutely our products are safe to use post surgery. We are supplying a growing number of Orthopaedic Surgeons who supply the packs to their patients directly following certain procedures.

We have all probably used or recommended at one point in time the application of ice for 20 minutes every hour, or 20 minutes on/20 minutes off. If the goal is to reduce nerve conduction velocity and pain, and allow performance of exercise/mobility, this is enough. If you are trying to achieve a decrease in tissue temperature at the injury site, the depth of the injured tissue and the amount of body fat the patient has are also factors in the length of time that ice will need to be applied.

• Active deep vein thrombosis or thrombophlebitis
• Areas near a chronic wound
• Cold hypersensitivity eg Raynaud’s, cryoglobulinema, hemoglobulinemia
• Cold urticaria (cold allergy or hypersensitivity)
• Impaired circulation
• Over regenerating nerves
• Tissues affected by tuberculosis
• Haemorrhaging tissue
• Untreated haemorrhagic disorders 
• Areas with impaired circulation
• Any areas of skin that are in poor condition or in the presence of infection

 

While common gel packs may provide some level of comfort and relief, most will not reduce the temperature of the skin to below 13 degrees. Other packs using ice cannot be attached to the body in a way that is clinically effective. At RE3 our ice compression pack is designed to hold enough energy to be clinically effective but also offer comfort and mobility. The pack is fully self-contained. All in all, we just make icing easy.

We’ve never met a body we can’t fit. All of our products have been designed to fit everybody. The “cold source” (ice core blanket) can be positioned on the affected area and then fastened tightly by the fully adjustable compression brace (with low profile, high quality velcro). Ankle/Wrist/Elbow Ice Core Blanket 20cm x 15cm and Compression Brace 70cm circumference Knee/Leg/ArmIce Core Blanket 26cm x 26cm and Compression Brace 1m circumference. Shoulder/Hip/Glute Ice Core Blanket 25cm x 20cm and Compression Brace 80cm (plus 1m adjustable strap) Chest/Back Ice Core Blanket 25cm x 16cm and Compression Brace 1.2m circumference

We suggest putting the ice core blanket into the freezer as soon as you receive it and keeping it in overnight before the first use. We recommend always keeping the spare blanket flat in the freezer when not being used.

The ice core blanket can stay cool for several hours. It has been designed to be as user friendly as possible. Wrap the blanket around itself and store in the travel case with the compression brace to maintain temperature for longer.

Everyone is different, just as different areas of the body respond at individual times to icing. As a general rule we recommend checking the iced area every 5 minutes once the compression brace is first applied. If your aim is to reduce the tissue temperature at an injury site, then the depth of that injury will need to be considered in the length of time the ice is applied. NOTE: Remove the compression pack immediately if the injury appears bright pink or red (a significant change in colour from before attached the brace, indicating ice burn).

Yes! All of our Ice Compression Packs now come with 2 Ice Core Blankets. We have listened to our customers who overwhelmingly confirmed that having a second Ice Core Blanket is preferable. This allows our customers to always have one on standby and therefore have maximum benefit of using our products at all times. Whether you are a surgical patient wanting to ice continually for pain relief or a weekend warrior wanting to ice at home or at the office, our system of ice compression gives full flexibility to get you back on your feet. 

Once your order has been placed, you will be notified by email or text message that your package is on the way to your front door. Regional areas may take up to 7 days depending on your location.

Shipping is calculated at check out and is determined by product weight. We have both standard and express options available. We have relationships with a range of couriers. All of our couriers offer a fully tracked shipping experience. In most metropolitan locations we should have your item delivered to your door within 3 working days. Once your order has been placed, you will be notified by email or text message that your package is on the way to your front door. Regional areas may take up to 7 days depending on your location. 

In Australia, most metropolitan locations will receive your RE3 Ice Compression Pack delivered to your door within 3 working days.

All online orders are shipped directly from our warehouse in Melbourne, Australia.

If you are a US customer we dispatch stock from our Amazon store. This ensure the fastest and most reliable delivery times. Outside of the USA we use Australia International or DHL and dispatch directly from our warehouse in Melbourne Australia. 

We understand that sometimes things don’t always turn out the way we expect, and we're here for you. Let’s make things right together.

14-Day Money Back Guarantee: If, for any reason, your purchase doesn’t bring the joy and comfort you expected, don’t worry. Return it to us within 14 days in its original condition, and we’ll promptly refund your money minus the cost of shipping. While we can’t resell the returned item if it has been worn, here's some good news - your return will find a new purpose. Every returned item will be donated to charity, spreading warmth (but in our case, cold!) and love to those in need.



Please note that for all returns, the product should be in good working order, unless, of course, you're returning due to a fault.

Please register your return request at admin@re3.global.

Remember, your satisfaction is our priority. If you have any questions or need assistance, our friendly team is just a message away.
Thank you for choosing RE3 Compression Packs.em in perfect condition and your original sales receipt. We will issue you with a RMA – Return Material Authorization Number that must be included in the return along with the original sales receipt.

14-Day Ice Core Blanket Warranty: Our blankets are designed with utmost care, but if by chance you discoever a fault, let us know right away! Reach out within 14 days of receipt. We’re on hand to arrange a swift replacement for you. Please note we do not cover puncture wounds sustained by accidental misuse. Compression Brace 6-Month Warranty: We stand by the durability of our Compression Brace. It comes with a 6-month warranty to keep your mind (and body) at ease. Just a heads up, this warranty won’t cover general wear and tear – because, let’s face it, life happens! This warranty only applies to the original owner and is void if the product is structurally altered.

In order to make a warranty claim, please contact us at admin@re3.global and we will issue you with a warranty request form. Once your warranty claim is approved, we will issue you with a RMA – Return Material Authorization Number. The RMA and the original sales receipt must be included with your item. 

If you receive your RE3 Ice Compression parcel, only to find it has been damaged in transit (this should not be the case) , we will replace it as soon as possible for you. Simply contact us us at admin@re3.global

Yes we have had customers claim RE3 Ice Compression Packs through their NDIS plan.This is best done via a referral from the customers physiotherapist, General Practitioner, Occupational Therapist or Surgeon.

This depends on your level of cover & nominated health insurer. We recommend checking with your nominated provider prior to purchase. We can provide a tax invoice with Australian Register Therapeutic Goods identifier number (ARTG) for insurance / claim purposes.

Yes we provide documentation for local community groups or organisations grant submissions. We ask that a minimum of 5 business days is allowed for anything more than a simple quote.

Unfortunately we don’t accept DVA cards for purchase but will provide tax receipts upon request.